| Prices and bookings:
Contact us in order to quote you a tour, excursion or activity
and to check on availability and departure dates. Payment
will be in Euros.
Deposits:
In order to confirm your reservation an upfront deposit of
10% of the trip total per person is due at least 60 days before
date of departure and 90 days for dates during high season.
Complete payment:
Payment in full is required within 30 days prior to the tour's
start date. If payment is not received at the due date, we,
the agency, will understand that you desist from reservation
and keep the deposit as cancellation expenses.
Cancellation Policy & Refunds:
We, the agency, strictly adhere to its cancellation policy
and cannot make exceptions. In the event you cancel your trip
you will compensate the agency for management expenses in
the following way depending on cancellation notice:
Before 30 days of departure, you will forfeit the 10% deposit
Between 30 and 15 days, 15% charge of total price
Between 15 and 7 days, 25% of total price
In the prior week before departure, 40 % of total price
The same day, 100%
If you do not want a cancellation penalty we can offer you
a “cancellation credit” for future tours, valid
for one year from the start date of the originally scheduled
tour.
We, the agency, are not responsible for expenses incurred
in the eventuality of cancelled trips, such as airline tickets.
We, the agency, are not responsible if the client arrives
late at the designated place and time of departure.
Refunds :
We reserve the right to cancel a tour if the number of reservations
is not large enough to operate without a loss. In that case
the agency will give the choice, 15 days prior to departure,
to either being fully refunded or accepting a group surcharge
and continue with your tour.
There will be no refunds for any unused portion of the tour
decided by the client or if he/she arrives late at the designated
time and place or leaves a tour early.
We, the agency, will revert on the client those economical
consequences caused by cancellation of any services not given
during the tour, if this was clearly explained in the publicity
of the route or was clarified when making the reservation.
Change of hotels or services: The agency reserves the right
to modify itineraries and/or substitute services, hotels,
restaurants or wineries of equal quality, according to availability.
Guests must provide a signed "Release of Liability and
Assumption of All Risks” prior to trip departure to
be permitted to join the trip.
Tour Insurance Protection:
We highly recommend you purchase a Travel Insurance to prevent
cancellation charges in case of illness, accident, or other
situations causing you to cancel your holiday.
We count on our clients to be physically healthy, however
we require that you have a Medical Insurance covering full
medical expenses, personal accident, accidental loss, public
liability and damage to property, before joining us on a culinary
tour.
We accept no responsibilities for these items. |
